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Refund Policy

1. Eligibility for Returns and Refunds

  • Only wholesale customers with an active, verified business account may request a return or refund.

  • Returns can be requested only for products that are defective, damaged during shipping, sent in error, or where the COA does not match the product specifications.

  • Products must be returned unopened, unused, and in their original packaging.

  • Return requests must be submitted within 14 days of delivery (as shown by tracking data).

2. Non-Returnable Items

We cannot accept returns or offer refunds for:

  • Products that have been opened, used, or are not in original packaging.

  • Perishable or time-sensitive products (e.g., certain hemp-derived edibles).

  • Products damaged by customer mishandling, poor storage, or after acceptance.

  • Orders placed in error or for “change of mind” reasons.

  • Products held for more than 14 days after delivery.

3. How to Request a Return or Refund

  1. Contact Us:
    Email support@microsive.com within 14 days of delivery with your order number, reason for return, and supporting photos.

  2. Get Authorization:
    We'll review your request and provide a Return Merchandise Authorization (RMA) number if eligible. RMAs are valid for 7 days.

  3. Ship Back Product:

    • Include the RMA number and a packing slip.

    • Customer pays for return shipping unless the item is defective/damaged.

    • Ship returns using a trackable service.

  4. Inspection:
    All returns are inspected upon arrival. Products must be unopened and undamaged.

  5. Refund or Replacement:
    Once approved:

    • Refunds are processed to the original payment method within 7 business days, minus any shipping or restocking fees.

    • If a replacement is requested and inventory is available, we will ship the new item at no additional cost.

    • Restocking fee of $50–$100 may apply.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, is defective, or contains the wrong item:

  • Contact support@microsive.com within 48 hours of delivery with clear photos.

  • We will cover return shipping and offer a full refund or replacement as quickly as possible.

  • No restocking fee applies to defective/damaged returns.

5. Refunds for Shipping Delays/Loss

NA

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