Terms & Conditions

By accessing and using the Microcive website (microsiveglobal.com) and/or submitting a wholesale application, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

If you do not agree to these terms, you must discontinue use of the Site immediately.

Microsive reserves the right to modify these terms at any time. Changes become effective immediately upon posting. Continued use of the Site constitutes acceptance of modified terms.

"Company" / "We" / "Us" / "Microsive": Microsive Global LLC, a B2B hemp cannabinoid wholesale distributor

"You" / "Your" / "Partner" / "Retailer": Any individual or business entity that registers as a wholesale customer or applicant

"Site": https://www.microsiveglobal.com and all related pages and features

"Products": Hemp-derived cannabinoids including CBD, THC-A, Delta-10, THC-P, kratom, mushroom supplements, and other legal hemp products

"Order": Any wholesale purchase transaction through Hempster

"Account": Your registered wholesale account on the Hempster platform

"COA": Certificate of Analysis - third-party laboratory testing documentation

3.1 Business Requirements
You represent and warrant that:

• You are a legally established business entity (retail store, distributor, e-commerce, etc.)

• You hold valid business licenses and legal authorization to operate in your jurisdiction

• You are authorized to enter into binding business agreements

• You are at least 18 years of age (or legally of age in your jurisdiction)

3.2 Verification & Compliance
Microsive reserves the right to:

• Request business verification documentation (business license, EIN, tax ID)

• Conduct background and compliance checks

• Verify legal authorization to operate

• Reject applications that fail verification

• Terminate accounts that violate compliance requirements

3.3 Restricted Jurisdictions
You warrant that you are not located in, and will not distribute products to:

• Any jurisdiction where hemp products are illegal

• Territories with age restrictions on hemp cannabinoid sales

• Locations with specific regulatory prohibitions

You assume full responsibility for verifying local/state legal compliance before purchasing.

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of Terms & Conditions. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific terms you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Terms & Conditions.

4.1 Product Accuracy
All product information, descriptions, potency levels, and specifications are provided for general information purposes. While Microsive strives for accuracy:

• Potency levels may vary within natural ranges (typically ±10%)

• Product availability subject to change

• Images are representative (actual products may vary slightly)

• Specifications subject to manufacturer changes

4.2 Farm Bill 2018 Compliance
All Microsive products:

• Contain Delta-9 THC levels <0.3% (federal Farm Bill limit)

• Come with third-party lab-tested COAs

• Comply with federal hemp regulations

• Are legal under U.S. federal law

However: Legal status varies by state. You are solely responsible for verifying that products are legal in your jurisdiction before purchase and resale.
4.3 State-Specific Regulations

• Hemp regulations vary significantly by state

• Some states have additional restrictions or prohibitions

• Age limits may apply in some jurisdictions

• Microsive cannot guarantee compliance in all states

• You must verify compliance for your specific location

4.4 Product Disclaimers
Products are NOT:

• Intended to diagnose, treat, cure, or prevent diseases

• FDA-approved medications or supplements

• Guaranteed to produce specific effects or results

• Suitable for all consumers

• Veterinary products (unless explicitly labeled)

Retailer is responsible for appropriate customer warnings and disclaimers.

5.1 Minimum Orders

• Minimum order value: $500 USD

• Orders below minimum rejected automatically

• Minimum order requirements subject to change with 30-day notice

5.2 Order Process
Step 1: Application & Approval

• Submit wholesale application

• Microsive reviews and verifies business

• Approved retailers receive wholesale account access

Step 2: Account Registration

• Create username and password

• Provide billing and shipping address

• Set up payment information

Step 3: Place Order

• Add products to cart

• Apply volume-based discounts (if applicable)

• Review order total

• Select shipping method

Step 4: Payment

• Submit payment via secure gateway

• Payment processed immediately

• Confirmation email sent

Step 5: Order Fulfillment

• Order picked, packed, and labeled

• Tracking information provided

• Shipment processed within timeframe

5.3 Order Acceptance & Rejection
Microsive reserves the right to:

• Reject any order at any time, for any reason

• Cancel orders that appear fraudulent

• Decline orders from unverified sources

• Restrict quantities for compliance reasons

• Delay orders pending verification

6.1 Pricing Structure
Pricing is:

• Subject to change without notice (for future orders)

• Valid only on the date of order confirmation

• Exclusive of taxes and shipping

• Based on wholesale volume tiers

Tiered Pricing Example:

• $500-$2,500: Standard wholesale rate

• $2,501-$5,000: 5% volume discount

• $5,001-$10,000: 10% volume discount

• $10,000+: Contact for custom pricing

6.2 Payment Methods
Accepted payment methods:

• Credit/debit cards (Visa, Mastercard, American Express)

• Bank transfers (ACH) for orders over $5,000

• PayPal (where applicable)

• Purchase orders (for established partners with credit terms)

All payments processed through: [Your payment processor name]
6.3 Payment Terms
Standard:

• Payment due upon order placement

• Products ship upon payment confirmation

• No credit extended to unverified customers

Net-30 Terms (For Approved Partners):

• Available after 3 months of consistent purchases

• Requires formal credit application

• Subject to credit approval and verification

• Invoice issued upon shipment

6.4 Failed Payments
If payment fails:

• Order automatically placed on hold

• Account flagged for verification

• Payment must be resubmitted within 7 days

• Order may be canceled if payment not received

6.5 Chargebacks & Disputes

• Chargebacks result in immediate account suspension

• Microsive reserves right to pursue legal action

• All chargeback fees charged to retailer

• Repeated chargebacks result in account termination

7.1 Shipping Methods
Standard Delivery: 3-5 business days

• Continental U.S. only

• Tracking provided

• Signature required for orders >$2,500

Expedited Delivery: 1-2 business days

• Additional fee applies

• Available Mon-Fri only

• Must order before 2 PM EST

International Shipping: Available (special handling)

• Additional fees and documentation required

• Contact support@microsive.com for quote

• Longer delivery times (2-3 weeks)

• Retailer responsible for import compliance

7.2 Delivery Address

• Must be valid U.S. address

• Cannot be PO box (physical address required)

• Address verified before shipment

• Changes must be requested before shipment

7.3 Shipping Costs

• Calculated based on weight, destination, method

• Charged separately from product cost

• Free shipping on orders over $10,000 (Continental U.S.)

• Insurance available (optional, additional fee)

7.4 Risk of Loss

• Risk of loss transfers to retailer upon delivery

• Microsive responsible for loss/damage in transit (with coverage)

• File claims with shipping carrier within 24 hours

• Hempster assists with claim process

7.5 Delivery Failure
If delivery fails:

• Package returned to Microsive after 3 return attempts

• Retailer liable for return shipping costs

• Refund issued (less return shipping) after return received

• Retailer may request reshipment (additional fee applies)

8.1 Return Policy
Products can be returned if:

• Defective or damaged upon arrival

• Wrong items shipped

• COA does not match product specifications

• Returned within 14 days of receipt

• Products unopened/sealed in original packaging

Products CANNOT be returned if:

• Opened/unsealed

• Altered or repackaged

• Damaged by retailer

• Storage issues (expired, degraded)

• Return request after 14 days

• Ordered in error (no "change of mind" returns)

8.2 Return Process
Step 1: Contact Microsive within 14 days

• Email: support@microsive.com

• Provide: Order number, reason, photos (if applicable)

Step 2: Obtain RMA (Return Merchandise Authorization) number

• Required before return shipment

• Valid for 7 days after issuance

• Include RMA number on return package

Step 3: Ship package back

• Retailer pays return shipping

• Use trackable method

• Include packing list with RMA

Step 4: Inspection & Processing

• Microsive inspects returned products

• Quality verified, COA checked

• Processing takes 5-7 business days

Step 5: Refund or Replacement

• Refund issued to original payment method

• Replacement shipped at no additional cost (if applicable)

• Refund less return shipping ($50-$100 restocking)

8.3 Defective Products
If product arrives defective:

• Microsive covers return shipping

• Full refund or replacement shipped immediately

• No deductions or restocking fees

• Photographic evidence may be requested

8.4 No Refund for Compliance Issues
If products cannot be resold due to local regulations:

• No refund issued

• Responsibility lies with retailer to verify compliance

• Hempster not liable for regulatory changes

9.1 Microsive Trademarks
All Microsive intellectual property (logos, branding, product names, imagery) remains Microsive's exclusive property.
You are permitted to:

• Display product images on retail website/store (with proper attribution)

• Use product names in marketing

• Reference Microsive as supplier (with permission for B2B displays)

You are NOT permitted to:

• Modify Microsive logos or branding

• Claim exclusive rights to products

• Rebrand products as your own creation

• Use Hempster IP without authorization

• Create derivative works from Microsive materials

9.2 Product Resale Restrictions
You may NOT:

• Claim to be the manufacturer

• Rebrand products as proprietary

• Remove Microsive labeling or COA information

• Modify product packaging

• Claim ownership of formulations

You must:

• Maintain original labeling

• Provide COAs to customers

• Attribute products to Microsive as manufacturer

• Comply with all labeling requirements

10.1 Limitation of Liability
Microsive's total liability is LIMITED TO:

• Refund of product cost only

• Not including shipping, taxes, or indirect damages

• Maximum refund: Product purchase price

Microsive is NOT liable for:

• Lost revenue or lost profits

• Consequential or indirect damages

• Punitive damages

• Business interruption

• Customer claims or liability

• Regulatory fines or penalties

• Personal injury or property damage

10.2 Disclaimer of Warranties
Products are sold "AS-IS" without warranties:

• No implied warranty of merchantability

• No implied warranty of fitness for particular purpose

• No guarantee of specific effects or results

• No warranty of compliance in all jurisdictions

10.3 Indemnification
You agree to indemnify and hold Hempster harmless from:

• All customer claims related to products

• Personal injury claims

• Regulatory violations or fines

• Breach of local/state laws

• Misrepresentation of products

• Intellectual property violations

• Any claims arising from your resale of products

11.1 Your Compliance Obligations

You are solely responsible for:

• Verifying product legality in your jurisdiction

• Obtaining necessary retail licenses/permits

• Complying with local advertising restrictions

• Age verification (if applicable in your location)

• Proper product labeling and warnings

• Customer education and disclaimers

• Tax collection and reporting

• Employment and labor law compliance

11.2 Hemp Regulation Compliance

You warrant that:

• You understand Farm Bill 2018 regulations

• You are aware of state-specific hemp laws

• You have verified product legality in your location

• You will comply with all applicable regulations

• You understand regulations may change

11.3 Age Restrictions

Where applicable:

• You verify customer age (if required)

• Products not sold to minors (if restricted)

• Age verification system implemented

• Compliance with state laws maintained

11.4 Marketing & Advertising

You agree NOT to:

• Make health claims (disease treatment, cure, prevention)

• Misrepresent product potency or effects

• Target minors in marketing

• Violate FDA advertising guidelines

• Make false or misleading statements

• Violate state advertising restrictions

12.1 Account Activation

• Account created upon application approval

• Login credentials sent via email

• Password must be changed upon first login

• Account active for 12 months (auto-renews)

12.2 Account Responsibilities
You are responsible for:

• Keeping login information confidential

• Notifying Microsive of unauthorized access

• Maintaining accurate account information

• Updating business details if changed

• Complying with account terms

12.3 Account Suspension/Termination
Microsive may suspend or terminate your account if:

• Fraudulent activity detected

• Payment failures or chargebacks

• Violation of compliance requirements

• Misuse of account or products

• Breach of these terms

• Licensing issues or business closure

• Regulatory violations

• Repeated customer complaints

Suspension: Temporary (up to 30 days, reviewable)
Termination: Permanent (no product access)
12.4 Upon Termination

• All orders cease

• Account access revoked

• Pending orders canceled

• Non-refundable account fees retained

13.1 Confidential Information

Hempster treats as confidential:

• Wholesale pricing information

• Customer lists and order history

• Proprietary sourcing information

• Business operations details

• Internal communications

13.2 Your Obligations

You agree to:

• Keep Hempster pricing confidential

• Not share wholesale rates with competitors

• Protect customer list privacy

• Not disclose internal business information

• Use information solely for business purposes

13.3 Permitted Disclosures

You may disclose:

• Product information to customers

• General information about supplier relationships

• Information required by law/regulation

• Information with Hempster's written consent

14.1 Governing Law

These Terms are governed by [Your State] law, regardless of conflict-of-law principles.

14.2 Jurisdiction & Venue

• You consent to jurisdiction in [Your State/County]

• All disputes heard in courts of [Your County], [Your State]

• You waive any objection to venue

14.3 Dispute Resolution Process

Step 1: Direct Communication (30 days)

• Contact wholesale@hempster.shop

• Provide detailed dispute description

• Hempster responds within 7 business days

• Good-faith negotiation attempted

Step 2: Mediation (if needed)

• If unresolved, proceed to mediation

• Neutral third-party mediator selected

• Costs split 50/50

• Process takes 30-60 days

Step 3: Arbitration

• If mediation fails, binding arbitration

• Governed by American Arbitration Association (AAA)

• Single arbitrator selected

• Arbitration location: [Your City, State]

Step 4: Litigation (last resort)

• Only if arbitration fails

• Pursued in courts of [Your County, Your State]

• Winner may seek attorney fees

14.4 Class Action Waiver

You waive the right to:

• Participate in class action lawsuits

• File class action claims against Hempster

• Any dispute must be individual arbitration

Hempster is not liable for failures caused by:

• Natural disasters

• Pandemics or epidemics

• War or terrorism

• Government actions

• Utility failures

• Supply chain disruptions

• Acts beyond reasonable control

In such events:

• Fulfillment delayed (not canceled)

• Customers notified of delays

• Alternative arrangements made where possible

• Refunds issued if products cannot be fulfilled (after 90 days)

16.1 Changes to Terms

Hempster may modify these terms:

• Changes posted to the Site

• "Last Updated" date changed

• 30-day notice for material changes (where applicable)

• Continued use = acceptance of new terms

16.2 Changes to Services

Hempster reserves right to:

• Add or remove products

• Change pricing or discounts

• Modify shipping methods

• Update policies and procedures

• Discontinue services (with notice)

17.1 Payment Processors

Third-party payment processors used:

• [Payment Processor Name]

• [Payment Processor Name 2]

These providers' terms and privacy policies apply to payment processing. Hempster not responsible for payment processor errors or issues.

17.2 Website Links

Site may contain links to external websites:

• Hempster not responsible for external content

• Links provided for convenience only

• External sites have separate terms/policies

• Review third-party terms before use

17.3 Third-Party Liability

Hempster not liable for:

• External website content or practices

• Payment processor errors

• Third-party service failures

• External vendor issues

If any provision of these Terms is found invalid or unenforceable:

• That provision severed

• Remaining terms continue in full force

• Invalid provision reformed to extent permitted by law

These Terms & Conditions constitute the entire agreement between you and Hempster:

• Supersede all prior agreements

• All discussions/negotiations merged into these terms

• No other agreements exist unless in writing